Product Delivery

The delivery hours are divided into the following zones:

• All day (10.00 am – 9.00 pm)
• Morning (10.00 am – 2.00 pm)
• Midday (2 pm – 5.00 pm)
• Afternoon (5.00 pm – 9.00 pm)

In great name days (eg Constantine & Helen) and days that big events are celebrated (Mother’s Day – Valentine’s Day – Christmas – New Year’s Day) for the quick and timely delivery of your orders it is best that they are given 2-4 days earlier.

Upon delivery we always request the recipient’s signature to allow confirmation when you ask for it. It remains in our file for a certain amount of time.

We will contact you in case any details need to be clarified in order to proceed to shipment of your order and if we are not able to find the recipient.

Contact us in case that:

• You wish a product that is referred to be available within next days;

inform us so that we proceed to its prompt provision for your own convenience.

• There is nothing particular or specific you are looking for;

inform us so that we take care to find something for you. Whatever your requirements are, we are here for you.

• If you are not fully satisfied from our products and services;

please contact us immediately. Through you we become better.

PROBLEM WITH DELIVERY

• For the safe and timely delivery

we always communicate via telephone with the recipient, in order to confirm the delivery hour, address and day.

• In case of incorrect data,

you automatically take full responsibility for the delayed or incorrect delivery of shipment.

• If the recipient does not wish to accept your gift,

the amount can be credited in your account for prospective future orders.

ORDER DELAY

If there is a delay with your order, we will contact you shortly via e-mail or by phone, in order to let you know the reasons for the delay as well as the expected delivery time.

The circumstances under which we may not deliver your product on time and within the time limit you have set are:

• In periods of extreme weather phenomena or strikes, and in any case of force majeure

which could affect the delivery of your order (in that case, you can request a change of order or even its cancelation and a refund of money).

• If it is impossible to contact you

(if there is a problem with your order, either in connection with the product or in relation to its payment).

• In cases we cannot find the recipient and details must be clarified.